The Public Reception is guided by the following principles:

• Legality – the implementation of all areas of activity of the Public Reception under the strict observance of Kazakhstan legislation;
• Anonymity– it involves working with people whoto make a request to the public reception without giving names;
• Openness– readiness to accept handling from individuals with a problem of any complexity;
• Confidentiality- maintaining the secrecy of information obtained during counseling.

Public reception conduct its activities in the following areas:

• Advisory: conducting consulting work among individuals
• Communicatory: systematic and regular utilization of regional and local media.

The Public Reception is guided by norms: the Constitution of the Republic of Kazakhstan; Law of the Republic of Kazakhstan “On Education”; Law of the Republic of Kazakhstan “On State Property”; Labor Code of the Republic of Kazakhstan; Civil Code of the Republic of Kazakhstan; other legislative acts; normative legal acts of the Government, the Ministry of Education and Science of the Republic of Kazakhstan and the central executive bodies; Charter of Shakarim  State University of Semey; Rules of internal regulations of the University; orders and directives of the Rector.

• Prompt and systematic resolution of questions received from individuals.
• Reception fromcitizens of  written applications , ensuring further consideration on the merits.