Head of Department: Kenesbaev Erlan

Telephone: +7 (7222) 30-43-41
Adress: The Republic of Kazakhstan, 071400, Semey city, 1 Tanirbergenov Street
Office: 115

The Public Reception of RSE on REM”Shakarim State University of Semey ” MES RK (hereinafter – Public Reception) is established to consider complaints from individuals for the review of social – significant issues within its competence.

The Public Reception is guided by the following principles:

  • Legality – the implementation of all areas of activity of the Public Reception under the strict observance of Kazakhstan legislation;
  • Anonymity– it involves working with people whoto make a request to the public reception without giving names;
  • Openness– readiness to accept handling from individuals with a problem of any complexity;
  • Confidentiality- maintaining the secrecy of information obtained during counseling.

Public reception conduct its activities in the following areas:

  • Advisory: conducting consulting work among individuals
  • Communicatory: systematic and regular utilization of regional and local media.

The Public Reception is guided by norms: the Constitution of the Republic of Kazakhstan; Law of the Republic of Kazakhstan “On Education”; Law of the Republic of Kazakhstan “On State Property”; Labor Code of the Republic of Kazakhstan; Civil Code of the Republic of Kazakhstan; other legislative acts; normative legal acts of the Government, the Ministry of Education and Science of the Republic of Kazakhstan and the central executive bodies; Charter of Shakarim  State University of Semey; Rules of internal regulations of the University; orders and directives of the Rector.

  • Prompt and systematic resolution of questions received from individuals.
  • Reception fromcitizens of  written applications , ensuring further consideration on the merits.